The Trend FX Call Center Performance System (CCPS) was designed to link an effective reporting mechanism with a data integration process in order to create an enhanced management and front-line reporting system for call centers in most any industry. Whether it is company senior management getting an update on the latest revenue and cost performance data of the call center organization, call center managers and supervisors checking customer service and revenue production performance, or front-line agents getting an update as to how their performance stacks up against the newest team or their incentive program, CCPS provides the right vehicle to do it all.

CCPS is the product of experienced call center consultants and leading-edge information integration experts who have put their collective talents together to bring a 21st century solution to the call center industry. The resulting combination of talent is well-versed in the needs of call center operators while being up-to-date on the latest web and database technology.

This system is designed to provide the following benefits to a call center organization:

• Easy access to reporting via the internet and we-based reporting tools
• Elimination of tasks required to pull data from multiple sources into reports
• Immediate feedback for front-line employees via Scorecard format
• Roll-up of data to various authority, site or brand levels
• Ability to include incentive program results
• More focus on analysis vs. report creation by the Planning and Analysis team
• Requires far fewer IT resources vs. developing internal solution